Update to our Covid-19 measures

With the easing of the lockdown rules from the 19thJuly we have been able to review our Covid-19 procedures which will include:

  • We are now able to accept larger bookings for families, groups, and parties.
  • Face masks will not be compulsory for visitors aged 12+ but we ask that you consider wearing one to help protect others.
  • Our staff will continue to wear face coverings when travelling around our site and interacting with customers.
  • Hand sanitiser stations and sneeze screens will remain.
  • Our centre wide anti-viral sanitisation procedures will continue.
  • Session capacity will continue to be reduced & will be reviewed frequently.
  • All bookings will continue to be made on-line only. We cannot accept walk-ins.
  • Airflow and ventilation will continue to be increased.
  • Session start times will be staggered to aid social distancing.
  • Customers will continue to be instructed to watch our safety briefing video before arrival to speed up check in and help social distancing.
  • The NHS Test & Trace QR code will be available at entry and throughout the building for customers to meet their obligations to check in to our location when they visit.
  • Our cancellation policy with refund remains @ 72 hours prior notice in writing to info@urbanjump.co.uk.

We will continue to monitor Government guidance and adapt our safety measures and procedures, as necessary.

For more government information on safety guidance and support click here https://www.gov.uk/coronavirus and to access the latest UK Coronavirus statistics visit https://coronavirus.data.gov.uk/ 



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