Bouncing Back

We've Implemented New Safety Measures 

We're over the moon to have the all clear from Boris to reopen our doors for business from Friday 4th December. We also know that we're in a Tier 2 area which means that we're delighted to be open again but must follow the latest rules and safety procedures that govern that tier classification. Sadly this means that will will not be able to accept guests from Tier 3 areas such as Kent as per the guidance that's been issued.

Your safety has always been our priority and in this 'new normal' as we reopen that has never been more important.  So we're guided by the UK Government guidance and we've listened to all your feedback and here are the new safety measures we have now implemented. 

  1. Urban Jump's NHS Test & Trace QR code will be available at all entry points and throughout the building for customers to meet their obligations to check in to our location when they visit
  2. Face masks to be worn at all times except if: less than 12 yrs old, active on jump session; seated in cafe / spectator areas or have a medical exemption
  3. In line with the Government's latest guidance, households, families who live together and support bubbles can all book and bounce together. As per Tier 2 guidelines, sadly guests will not be able to visit with others from outside of their household or support bubble
  4. Party packages are all regrettably suspended in line with the Government's latest guidance on COVID19 safety measures as they relate to Tier 2 areas.  However, we hope to reintroduce our fabulous range of party packages in the very nearer future, as and when the safety guidance permits us to do so.Click here for more details on our existing birthday party packages
  5. All Urban Jump staff will now be required to wear face coverings when travelling around our site and interacting with customers
  6. Dodgeballs from our dodgeball court will now be removed in light of the new restrictions on team sports for 6+ individuals. The area will be used as an open jump area for all participants
  • Things will looking a little different with extensive safety markings and signage (i.e. social distancing, hand washing) 
  • Session capacity has been reduced & will be reviewed frequently
  • New online booking process (inc. watching our mandatory safety briefing video online prior to completing your purchase)
  • New COVID19 compliant safety waivers required
  • No walk ins (i.e. must book online)
  • New contactless check in procedure
  • Changes to our timetable & opening hours
  • Gaps between sessions for cleaning and to help manage session changeovers
  • Socially distanced seating plan with plenty of places for spectators to watch comfortably
  • Increased on site airflow
  • Lockers will be out of use

We will continue to monitor Government guidelines and adapt our safety measures as procedures as necessary.

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