COVID19: We're All In This Together

Bouncing Back!

With hopes rising of further easing of lock down measures by the Government and a potential reopening of the leisure sector, we're keen to get your input to regarding the safety measures you would want to see us implement to ensure your safe return to Urban Jump.

The survey will only take a few minutes to complete and those who complete it will be entered into a FREE PRIZE GIVEAWAY to WIN a £50 gift voucher that can be redeemed against jump sessions or parties with us.

The situation with the spread of the virus and the advice of the Government changes on a daily basis and so we will be keeping a very close eye on anything which could impact our plans to reopen and the safety measures required to do so safely.

This page will be updated as things evolve so we would encourage you to check back here regularly for the latest information.

COVID19 FAQs

When will Urban Jump reopen?

Sometime round 4th July (subject to the science and the infamous COVID19 rate of infection (the 'R value') and ultimately Government authorisation to reopen to the public)

Can I have a say on new saftey measures?

It's easy and we want customers to feel they can have their say.  Just fill out our online survey 'A Safe Return to Urban Jump' to share your views.  Not only that you'll be entered into our FREE £50 giveaway too!

Here's the link and good luck: https://survey.app.do/a-safe-return-to-urban-jump  

What other changes are we looking in to?

In addition to the safety measures we are considering in our survey, some other things we are also looking in to are as follows:

  • Reduced session capacity
  • Changing our timetable & opening hours
  • No longer having our staff attach wristbands to customers at reception or after the safety briefing, customers will be asked to attach these themselves.
  • Asking staff to wear gloves to serve drinks requiring the use of lids and straws.
  • Encouraging party guests to wash their hands before party food is served.
  • Opening ceiling vents, windows and doors to improve air floor in the building.

We will continue to look at the responses we receive from the survey and other measures as necessary.

Anticipated recommendations for our customers when they visit us?

  • Please do not visit the centre if you are self-isolating.
  • Wash your hands when you arrive at the centre and at regular intervals.
  • Supervise children in washing their hands particularly after using the toilet facilities.
  • Book and pay online before you arrive to reduce the contact points and use of cash at reception.
  • Consider using cards to make contactless payments when using our café for refreshments.